WAYS TO IMPROVE CUSTOMER SERVICE

The relationship between the agent and client is at the heart of real estate transactions. Making good relationships lead to repeat business and boost your firm’s reputation and credibility. So here are some ways that your firm can do to improve the customer service.

Having a good service isn’t good enough. Nowadays customers are distracted by their mobile devices that no notice the ‘good’ service, but for sure they will do notice is either poor service or remarkable service, and your company needs to deliver the latter. They need to be so impressed that they're motivated to talk about your service.

Being specific is really important, also need to say what specifically puts you ahead of your competition like being creative or give customers something different to talk about.

Make the website be the one-stop shop that spells out the transaction process, asking questions, and market data in terms that are helpful to your target market. A few times the customers can become overwhelmed and confused if they’re inundated with properties. Presenting only a couple of options at a time in the simplest fashion to make your customer's decision easier, experts suggests.

Admit when you’re wrong. The customer is always right, never blame the client if something goes wrong in the transaction and the deal falls apart.

 In this age of social media where a single bad review can go viral and can break your reputation, “It's more important than ever that organizations admit fault and make amends the moment they have a service slipup,” Mowatt, an expert says.

Having a crew, agents that are comfortable admitting fault will create a culture where they always help alleviate any stress or inconvenience in the client. Your customers will trust and maybe go back to you when they need it.

These were some tips that you can add to your regular culture of customer service, putting effort and creativity together with the support of your employee’s online sales will be increased.